Effective Date: October 14, 2025
Introduction
iCustomer Pty. Ltd. (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, website, and products in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
What Personal Information We Collect
We collect personal information that is necessary to provide you with our products and services. The types of personal information we collect may include:
- Contact Details: Name, email address, postal address, phone number.
- Device Information: IP address, browser type, device type, location data, usage patterns.
- Other Information: Any other information you provide to us voluntarily, such as feedback, survey responses, or customer support inquiries.
How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you use our website or contact customer support.
- Automatically through our website or mobile applications, using cookies and other tracking technologies.
- From third-party services or partners when necessary, including marketing platforms and survey responses.
How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide and improve our products and services.
- To communicate with you about customer service inquiries.
- To send marketing communications, where you have opted in to receive such communications.
- To analyse and improve our website’s performance and user experience.
- To comply with legal obligations or to protect our legal rights.
Disclosure of Your Personal Information
We may disclose your personal information to the following parties:
- Service Providers: Third-party companies that perform services on our behalf, such as financial service providers.
- Legal Authorities: If required by law, we may disclose personal information to government authorities or regulators.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
We will not sell, rent, or trade your personal information to third parties without your explicit consent, unless required by law.
Security of Your Personal Information
We take the security of your personal information seriously and implement reasonable technical, administrative, and physical measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Accessing and Correcting Your Personal Information
You have the right to access the personal information we hold about you and request that we correct any inaccuracies. To do so, please contact us using the details provided below. We will respond to your request in accordance with the Privacy Act 1988.
Retention of Your Personal Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once it is no longer needed, we will securely delete or anonymise the data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve our service.
You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our website.
Your Rights Under Australian Privacy Law
As an individual in Australia, you have the following rights with respect to your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information, subject to certain legal limitations.
- Opting-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication.
International Transfers of Personal Information
In some cases, we may transfer your personal information to countries outside Australia, such as through our service providers or partners. In such cases, we ensure that your personal information is treated in accordance with Australian privacy law.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will have an effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
iCustomer Pty. Ltd.
Level 1, 530 Little Collins St,
Melbourne VIC 3000
1800 038 038
info@icustomer.com.au